Last Revision: September 1, 2021
PacketCove agrees to provide the services stated for the agreed price, without hidden costs. This Privacy Policy outlines how we collect, use, and protect client data.
We respect your privacy. Personal data such as first and last name, email address, and other sensitive information are never sold or shared with third parties. Basic account details, like name and IP address, may be verified against a third-party database to prevent fraudulent activities.
Client accounts are retained for transaction logging and tax compliance but can be deleted upon request after one month of inactivity. We may disclose client information to law enforcement authorities if legally required by a valid court order, as outlined in our Terms of Service.
Data stored on our servers will never be accessed, saved, or modified by our representatives without client consent, except for technical support cases where access is requested.
Automated backups of client data are retained for seven days and removed thereafter. Client server data backups are inaccessible to standard support staff; any data restoration requests must be escalated to our server management team.